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• Qualification: Any Graduate / Any Postgraduate
• Experience : 00-03+years
• Role: Service desk
• Job Location: Nagpur

Job description:

Position: Service desk

Experience: 0 to 2 years

Location: Candidate should hold a government address proof of Maharashtra & Madhya Pradesh only.

Qualification: Any graduate

Marks in class XII: 60% or more

Marks in graduation: 60% or more

Roles & Responsibilities –

• Provide hardware, software or network problem resolutions via telephone, e-mail, or chat for HCLTech s global customers.
• Extend L1/L2 support through ITIL processes.
• To maintain high login Efficiency (Availability) for customers
• To resolve tickets within agreed SLA of ticket volume and time
• Work on ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center, etc.
• To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies
• Maintain ownership of incidents, ensure status update, and offer resolution according to SLAs.

Skills Required –

• Should have excellent English verbal and written communication skills.
• Should be comfortable with rotational 24/7 shift timing.
• Basic knowledge on MS office.

All the best!

• Applicants who have attended previous recruitment drives and those who are not meeting the eligibility criteria, will not be entertained.
• P.S. all relevant COVID-19 safety protocols will be adhered to.
• Candidates are advised not to carry their personal laptops/USB to the campus.
• Candidates are advised to carry water and keep themselves hydrated.