Cognizant Technology solutions Freshers Vacancy For Process Executive Position- Any Degree

Team Lead – O2C

Qualification:

Bachelor/Post Graduate Degree in Commerce (exclusion:

BE/BTech/MCA, Arts/Science Graduates)Responsibility:

Business/ Customer:

• Updating customer master, entering PO request in ERP, applying cash to invoices and maintaining a list of open invoices by the customer to ensure SLAs are met as agreed for customer satisfactionProject / Process:

• Ensure process guidelines are followed and met as documented

• • Meet process SLAs / metrics – productivity and quality targets within the established timelines.

• • Create and maintain customer accounts.

• • Process predefined number of transactions as assigned.

• • Raise process related issues / concerns on time with process and team leads.

• • Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.

• • Record data relating to production statistics, enduser related notes, etc as appropriate.

• • Adhere to shift handover processes.

• • Adhere to security practices set by organization.

• • Provide updates and submit reports related to own area of work.

People/Team Management:

• Complete mandatory training for self as identified

• • Align individual goals with team objectives (work cohesively with the team).

• • Contribute to and participate proactively in knowledge sharing sessions.

• • Participate and contribute to organizational activities.

• • Record own attendance and time sheet related data.